Free Shipping over $50

Return + Exchange Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not our responsibility.

Any item that is returned more than 7 days after delivery are not eligible

All Returns are for an IN STORE CREDIT ONLY

Excessive Returns: If you return more than 3 items in a months period, you could be responsible for a 15% restocking fee.


Sale items (if applicable)
Only regular priced items may be refunded. All Sale items are considered FINAL SALE.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@therusticcloset.com and send your item to:
311 Morton St.
Richmond, TX 77469.

Shipping
To return your product, you should mail your product to:
311 Morton St.
Richmond, TX 77469

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.